Terms and Conditions

ReBe secondhand UG (haftungsbeschränkt)
Korsörer Straße 18
10437 Berlin 

(hereafter referred to as „ReBe secondhand UG”)

1. General information and scope of validity

1. These General Terms and Conditions (hereinafter also referred to as “GTC”) apply to all legal transactions between ReBe secondhand UG (hereinafter also referred to as “we”) and you as the contractual partner (hereinafter referred to as “customer” or ‘you’) regarding the brokerage of products and services offered on our ReBe platform (“ReBe platform” or “platform”) by our platform partners. These GTC apply exclusively to the relationship between us and you. Deviating terms and conditions will not be accepted.
2. The ReBe platform exclusively offers services provided by third parties (hereinafter also referred to as “partners”). With regard to the services offered by our partners on the ReBe platform, we act as an intermediary for corresponding contracts, which are concluded directly between you as the customer and the partners. We receive a commission from the respective selected partner for these intermediary services. Each partner has its own terms and conditions (including general terms and conditions, pickup conditions, shipping conditions, cancellation policy, warranty provisions), which you must accept. When and whether a contract between you and a partner is concluded via a service offered on the ReBe platform is made clear by the explicit naming of the partner in the ordering process and a reference to its terms and conditions.
3. These General Terms and Conditions apply regardless of whether you are acting as a consumer, business owner, or merchant. However, certain special provisions apply to consumers, which we may point out in these General Terms and Conditions at the appropriate places. A consumer is any individual who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed (§ 13 BGB). An entrepreneur is an individual or legal entity or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their commercial or self-employed professional activity (§ 14 BGB).
4. Individual agreements between us in offers, order confirmations, and declarations of acceptance take precedence over the provisions of these General Terms and Conditions.

2. Subject matter of the contract

1. With the ReBe platform, we provide you with a platform of products (e.g., used (including “upcycled”) clothing, accessories, shoes, underwear, and sustainable fashion) from our partners (hereinafter collectively referred to as “Partner Services”).
2. You can find the exact Partner Service portfolio in the presentation of the various products on the ReBe platform.
3. The services we provide to you in connection with the use of our ReBe platform include, in particular, the technical provision of the platform and its functions, the display of partner services, the facilitation of the online ordering process, and the processing of payment obligations between you and the partners (hereinafter collectively referred to as “platform services”).
4. Our platform services also include customer support to the extent possible for us. During normal business hours (usually daily between 9 a.m. and 5 p.m.), we accept inquiries via WhatsApp at +49 1575 2646 368 and via email at [email protected]. We usually respond to inquiries within 24 hours or forward them for clarification. If necessary, we may communicate with you here via an AI-supported chat. Please note: We do not guarantee or warrant the accuracy or usability of the answers provided by the AI chat. These answers may therefore be incorrect. Actions derived from the answers should therefore not be taken without verification. Furthermore, you are solely responsible for processing personal data or copyrighted items with our AI chat. We expressly point out that you may be violating applicable data protection or copyright laws.
5. Unless expressly agreed otherwise, the contractual relationship regarding the use of the partner services arises directly between you and the partner. In this respect, the ReBe platform basically functions as a technical environment for presenting the partner services with the option of ordering these partner services directly via our ordering process. We therefore do not become a contractual partner in contracts concluded directly between you and the partners, but are merely an intermediary for the partner services.

3. Registration and use of the ReBe platform

You can use our ReBe platform services and partner services as follows.

1. Partner services can be purchased on our ReBe platform both as a guest and as a registered user. Only individuals with full legal capacity may register as users. Each user may only register once.
2. To register, you must complete the registration form provided on our platform truthfully and in full and send it to us. Your information must not violate the rights of third parties or offend common decency. We are entitled to request written proof to verify the information provided.
3. By submitting the registration form, you are submitting a binding offer to us to conclude a user agreement for the free use of the ReBe platform. The user agreement is concluded when we confirm your registration and activate your user account.
4. Due to the fact that our user agreement is free of charge, you have no right of withdrawal.
5. We have the right to block or exclude you from using our platform services and to delete your user account if we have reasonable grounds to believe that you have violated or are violating essential obligations of these Terms and Conditions or the law. In such a case, we will inform you of the planned exclusion by email and give you the opportunity to comment within at least 30 days. In any case, we will take your legitimate interests into account when deciding on the suspension or exclusion and evaluate your comments accordingly. We will inform you of the result before the suspension or exclusion. The right to extraordinary termination remains unaffected.

4. Our recommendations
5. 1. To simplify your search for suitable partners and their services, we use various recommendation systems designed to help you decide which partner or partner services to choose. The functionality of these recommendation systems is explained below:
   2. AI reference search: On our platform, you have the option of uploading reference images and searching for suitable partner services offered by our partners with the help of artificial intelligence integrated into our platform. Based on the reference image you upload, the AI will search for and suggest suitable partner products for you. Please note: We do not guarantee or warrant the accuracy or usability of the suggestions provided by the AI reference search. These may therefore be incorrect. Actions derived from the suggestions should therefore not be taken without verification. Furthermore, you are solely responsible for processing personal data or copyright-protected items with our AI reference search. We expressly point out that you may be in breach of applicable data protection or copyright law.
   3. Organic recommendation system: In order to suggest partners and their services that are suitable for you and your needs, we rank partners and their services according to criteria such as
5. Wanted product
6. Wanted size
7. Wanted colour
8. Wanted price
9. For registered customers: recommendation based on previous orders or search behaviour
10. Wanted gender

Advertising recommendation system: In addition to the organic recommendation system, we offer our partners the opportunity to better position their partner services through paid advertisements in order to make them more visible and thus more attractive to you. When presenting advertised partner services that are suitable for you, we will clearly indicate it on the products and shops, for example by adding the word ‘advertisement’.

5. Conclusion of the contract for the use of the partner services

A contract for the use of partner services available for purchase on our platform is concluded as follows:

1. On our platform, you will find information about the content and costs of the partner services offered by our partners. This information does not constitute an offer to conclude a contract, but merely a non-binding invitation to purchase these partner services.
2. Only by completing the corresponding order process do you submit a binding invitation for the partner to conclude a contract for the purchase of the corresponding partner services to us as the partner's agent. We accept this offer in relation to the partner services as the partner's agent.
3. Before completing the order process, we will inform you of the costs of the service and give you the opportunity to read these terms and conditions and the terms and conditions of the partners.
4. Furthermore, before completing the order process, we will give you the opportunity to check your entries and correct them if necessary.
5. After completing the order process, you will receive a confirmation of receipt of your order from us at the email address you provided. Subject to any deviating provisions in the order process or in the confirmation of receipt itself, this confirmation of receipt constitutes our acceptance of your offer to conclude a contract for the purchase of the partner services you have ordered. We declare our acceptance to you in relation to the Partner Services as the Partner's agent.
6. Upon full payment for the purchased partner services, you shall be entitled to use the partner services you have purchased in accordance with the terms and conditions set out in these GTC and in the applicable terms and conditions of the partners. In this regard, the respective partner shall be responsible for shipping and further processing of the order, including the handling of any warranty, cancellation or return procedures.

6. Compensation & terms of payment

1. The type and amount of compensation for the partner service purchased will be communicated to you during the ordering process. All prices are inclusive of statutory value added tax, unless VAT is shown separately. Unless otherwise specified, remuneration is due for payment immediately upon receipt of a proper and verifiable invoice, which is usually sent together with the confirmation of receipt.
2. Payment of the compensation for the purchased partner services can be processed via payment service providers that we or our partners integrate into the ordering process.
3. We will inform you of the specific terms and conditions for processing the purchase via one of the aforementioned payment methods during the ordering process. We do not charge you a separate fee for any of the aforementioned payment methods.

7. Basic information about the partners' terms and conditions

1. As outlined above, partners offer their partner services on the ReBe platform. This means that the contract for the purchase of partner services is concluded between you and the partners. We are merely the intermediary for such partner services. A free brokerage contract is therefore concluded between you and us, which is governed by these General Terms and Conditions.
2. The specific terms and conditions that apply between you and the respective partner are based exclusively on the information provided by the respective partner, which you can view during the ordering process and which becomes part of the contract concluded between you and the partner through us as the intermediary.
3. If you have any problems with the partner services you have ordered or any other problems in connection with your order, you must contact the relevant partner. We will be happy to assist you in this matter to the best of our ability. Please contact us at [email protected]. However, in this case, the only contractual partners with regard to your order of partner services are you and the partner.
4. If we offer you technical options for exercising your rights, in particular your right of withdrawal, in relation to a partner, we will forward your corresponding declarations directly to the respective partner. This means that any declaration you make in this regard is considered to have been made exclusively to the respective partner. Despite the technical options we provide for communicating with a partner, your rights are governed solely by the terms and conditions of the respective partner.
5. The terms and conditions of the partners apply exclusively with regard to the services you have ordered from them. Any deviating terms and conditions on your part as a customer of the partners will not be accepted by the partners and will therefore not form part of the contract. The validity of such terms and conditions is hereby expressly rejected on behalf of the partners. The priority of individual agreements between you and the partner remains unaffected.

8. Contract duration & withdrawal/termination

1. The contractual period for our service agreement, in the event that you have registered a user account for our platform, is indefinite. You may deregister from our platform as a registered user at any time without notice and thereby terminate the service agreement by deleting your user account. To delete your user account, please contact [email protected].
2. If you are still using active partner services at the time of deletion, you must ensure that you can continue to use them even after your user account has been deleted. For example, by downloading the relevant content and data or by saving the partner's contact details or the access data for the partner services.
3. Once your user account has been deleted, the platform services that you can use as a registered user will no longer be available to you. Please note once again that by deleting your account yourself, data and information relating to orders you have placed with our partners may be lost.
4. The contract term and all other terms and conditions, delivery conditions, rights of withdrawal, termination and revocation relating to the partner services you have ordered via the ReBe platform are governed exclusively by the partners' terms and conditions.

9. Your right to use our services

1. You are granted a simple, non-exclusive right to use our platform and our platform services, limited in time to the duration of the respective contract and unrestricted in terms of location.
2. You are not authorised to exhibit, publicly reproduce, and make publicly available, edits, redesigns, translations, decompilations or otherwise redesigns our services. Your rights under Sections 69d (3) and 69e of the German Copyright Act (UrhG) remain unaffected.
3. When uploading files and/or images and in connection with the dissemination of information in the context of using our platform (hereinafter also referred to as ‘your content’), you are solely responsible for ensuring that you do not infringe any third-party rights, in particular copyrights of third parties, and for transferring to us the rights of use to your content that we require in order to provide our services. Unless we request further rights of use from you in individual cases, you therefore grant us a simple, spatially and temporally unlimited right of use, applicable without restriction to all types of use, to the content provided for the performance of our services.
4. The content of our platform is our exclusive property or we are the exclusive rights holder, or it is the property/rights holder of our service providers. All content is protected by national and international law, in particular copyright law. The unauthorised distribution, reproduction, exploitation or other infringement of our industrial property rights and copyrights will be prosecuted under civil and/or criminal law.

10. Liability and warranty

1. Our liability under the agency agreement concluded between us, regardless of the legal basis, for your damages that do not result from injury to life, limb or health, is limited in amount to the damages typically foreseeable at the time of conclusion of the agreement, provided that the damage was not caused by us or by a legal representative or vicarious agent either intentionally or through gross negligence.
2. This limitation of liability shall not apply if the damage is based on a culpable breach of essential contractual obligations by us or by a legal representative or authorised agent. An obligation is essential to the contract if its fulfilment is a prerequisite for the proper execution of the contract and if you can regularly rely on its fulfilment.
3. All rights and obligations, in particular with regard to liability and warranty arising from the contractual relationship between you and the partner, are governed by the terms and conditions of the respective partner applicable to your order.
4. We do not assume any warranty or guarantee for the reliability, completeness, usefulness and quality of the partner services. Provisions regarding these aspects are conclusively set out in the terms and conditions of the respective partner, for which the respective partner is responsible. If defects in completeness, usefulness or quality, as well as other errors in the partner services, are based on incorrect information that you have provided on the ReBe platform or during the ordering process, we shall not be liable in any way. The liability of the partner is governed by their respective terms and conditions.

11. Availability

For technical reasons, we cannot guarantee the permanent and complete availability of the servers on which our services are operated. The availability of our platform or individual services may therefore be temporarily restricted, in particular due to necessary maintenance or repair work. We will inform you in good time about the implementation of planned maintenance work and its scope by posting a notice on our website. In the event of an unforeseen system failure, we will inform you as soon as possible about the scope and duration of the failure.

12. Community Guidelines

1. The provisions of the tenancy law apply to the use of our ReBe platform within the framework of the user agreement. Maintenance measures such as troubleshooting, updates or further developments are part of our service.
2. Adjustments, changes and additions to our platform services, as well as measures to identify and rectify malfunctions, may lead to a temporary interruption or impairment of accessibility. We will carry out major maintenance work that could lead to a malfunction of our services outside of normal business hours wherever possible.
3. You may not transfer our services to third parties for commercial use.
4. You must ensure that you are using the current version of our platform. If you use older versions, they may not provide all functionalities and services.
5. Links or functionalities on our platform may take you to external websites and software that are not operated by us and for which we are not responsible. Such links or functionalities are either clearly marked or recognisable by a change in the address bar of the browser or a change in the user interface.
6. We protect our systems against virus attacks. Nevertheless, virus attacks can never be completely ruled out. In addition, unauthorised third parties may send messages using our name without our consent, which may contain viruses or spyware, for example, or link to web content that contains viruses or spyware. We have no influence over this. You should therefore check all incoming messages sent under our name. This also applies to any messages from other users.
7. We are not responsible for any damage or loss of data that may occur as a result of installing software that does not originate from us on your end devices.
8. You agree not to disclose your user account details under any circumstances or to use the user account of a third party. If a third party uses your user account after obtaining the access data because you have not sufficiently secured it against unauthorised access, you must accept that you will be treated as if you had acted yourself.
9. In the event of a justified suspicion that access data has become known to unauthorised third parties, we are entitled, for security reasons, to change the access data ourselves without prior notice or to block your user account. We will inform you of this immediately and provide you with the new access data within a reasonable period of time. You have no right to have the original access data restored.
10. You must inform us immediately as soon as you become aware that unauthorised third parties have gained knowledge of the access data for your user account or that unauthorised third parties are using your device. We would like to point out that access data should be changed regularly for security reasons.
11. When using our platform, you are prohibited from:

• Infringing on the property rights of third parties, such as trademarks, copyrights, and naming rights,
• harass, insult, deceive, or disparage other users and third parties,
• Using measures, mechanisms, or software in connection with the ReBe platform that may interfere with the function and operation of the ReBe platform.
• Taking measures that may result in an unreasonable or excessive burden on the technical capacities of the ReBe platform.
• Block, overwrite, or modify content,
• add elements to the ReBe platform or change, delete, or modify elements of the ReBe platform in any other way,
• copy, extract, or otherwise use graphic elements, or attempt to decompile the source code of the ReBe platform (subject to Section 69e of the German Copyright Act (UrhG)),
• Use tools that interfere with the operation of the ReBe platform (in particular so-called “bots,” “hacks,” etc.).
• obtaining premium features or other advantages, such as the systematic or automatic control of the ReBe platform or individual functions of the ReBe platform, through the use of third-party software or other applications, or exploiting program errors for one’s own benefit (“exploits”),
• distribute unauthorized commercial advertising for third-party products or programs in connection with our platform services,
• use malicious or virus-infected documents, files, third-party IT systems, and data in connection with our platform services,
• use mechanisms, software, and scripts that go beyond the provided functionalities and interfaces, especially if this blocks, modifies, copies, or overwrites our platform’s services, and
• our platform services through data modification (Section 303a StGB), computer sabotage (Section 303b StGB), falsification of evidence-relevant data (Sections 269, 270 StGB), suppression of evidence-relevant data (Section 274 StGB), computer fraud (Section 263a StGB), spying on data (Section 202a StGB), interception of data (Section 202b StGB) or other criminal offenses.

13. Dealing with unlawful content

We are implementing the following regulations because we are required to do so under the Digital Services Act, the EU Regulation (EU) 2022/2065 on a Single Market for Digital Services in the European Union.

The Digital Services Act aims to establish rules that create a safe, predictable, and trustworthy environment for people who use platforms and websites (hereinafter referred to as “platform”) such as ours.

The Digital Services Act particularly regulates the handling of illegal content on our platform and obliges us to take specific measures, which we describe in more detail in these “Rules for dealing with illegal content.”

(a) Moderation & justification for the deletion of illegal content

1. We delete, block, or restrict illegal content on our platform. “Content” refers to any information, regardless of its nature. This information is “illegal” if it violates our terms and conditions, service descriptions, guidelines, or applicable law.
2. Illegal content can be reported by partners, customers, users, or third parties. For information on the reporting procedure, see lit. b “Reporting and remedial procedure.”
3. If reported content or content identified by us is illegal and we have deleted, blocked, or restricted it, we will justify our decision to delete, block or restrict this content and any suspension or termination of the entire or partial provision of our services to the person who published the illegal content, unless it is misleading, extensive commercial content. In this statement, we will communicate the following points in particular:
4. 1. Information on whether our decision concerns the removal of the information, the blocking of access to the information, the downgrading of the information, or the restriction of the display of the information, or the suspension or termination of payments in connection with this information, or whether other measures mentioned in connection with the information are imposed by the decision, and the possible geographical scope of the decision and the duration of its validity;
   2. Facts and circumstances on which our decision is based, including, where applicable, information on whether our decision was made as a result of a report or voluntary investigations on our own initiative and, if absolutely necessary, the identity of the reporting person;
   3. Information about whether automated means were used to make the decision, including information about whether our decision was made according to content that was detected or identified by automated means;
   4. If our decision only concerns “presumed” illegal content, a reference to the legal basis and explanations as to why the information is considered illegal content on that basis;
   5. If our decision is based on the alleged incompatibility of the information with our Terms and Conditions, a reference to the relevant contractual provision and explanations as to why the information is considered incompatible with it;
   6. Information on whether the affected person has legal remedies available against the measure, in particular—depending on the circumstances—internal complaint management procedures, out-of-court dispute resolution, and judicial remedies.
4. If a criminal offense has been committed by publishing the illegal content, or if there is suspicion that a criminal offense has been committed, we will immediately report our suspicion to the law enforcement or judicial authorities.

(b) Reporting and remedial procedures

1. We review illegal content as soon as we become aware of any suspicion that such illegal content has been published. We become aware of such content either through our own review or through a report of the relevant content to our central contact point (see lit. c below).
2. Illegal content can be reported directly online. Reports must be sent exclusively to our central contact point (see c) below) and must contain at least the following information:
3. 1. A sufficiently substantiated explanation of why the reporting person or entity considers the information in question to be illegal content;
   2. Clear indication of the exact storage/location of the content, e.g., by means of a precise URL and other useful information for identifying the content, e.g., screenshots, comments, etc.;
   3. Name and email address of the reporting person/institution, unless the offenses relate to sexual abuse, sexual exploitation, child pornography, or contacting children for sexual purposes; including incitement and aiding and abetting or attempting to commit the aforementioned criminal offenses (see EU Directive 2011/93/EU, Articles 3 to 7);
   4. A statement that the reporting person or entity believes in good faith that the information and statements contained in the report are accurate and complete.
3. We will promptly send the reporting person/institution an electronic receipt of the report to the specified contact details.
4. We review the reports we receive promptly, carefully, impartially, and objectively, and decide whether the reported content is illegal without conducting a detailed legal review, and act accordingly. If the reported content is illegal, we will immediately delete, block, or restrict it and, if necessary, take further measures as specified in section a, paragraph 3.

(c) Central point of contact for communication

We have set up a central contact point for communication. This contact point is responsible for receiving electronic reports of suspected illegal content from reporting persons and for inquiries from authorities or third parties relating to the handling of illegal content. Please note the requirements in lit. b regarding the content of reports.

All individuals, authorities, or other entities (press, affected parties, etc.) can report illegal content directly online using our procedure at:

[email protected]

We will then handle all reports as part of the process described in lit. a-c.

14. Applicable law & place of jurisdiction

The law of the Federal Republic of Germany applies. If you are acting as a company or are a merchant within the meaning of the German Commercial Code (HGB), our registered office is the place of jurisdiction for all disputes arising from this contract. In the case of contracts with consumers, the statutory provisions regarding the competent court apply.

15. Final Clauses

1. Modifications and additions to the General Terms and Conditions and to the entire contract between us must be made in writing to be effective, unless the following explanations stipulate special formal or procedural requirements.

1. Changes and additions that we (must) make due to changed legal or technical requirements for our service provision and that have no negative impact on the services to which you are entitled shall take effect if you do not object to a change in writing within one (1) month of receiving notification of the change and we have informed you in advance of your right to object. If you object to the change, the contract shall continue to apply unchanged and we shall be entitled to terminate the contract extraordinarily with one (1) month's notice before the end of the next calendar month.
2. Changes and additions to the contract that we wish to make due to changed service, remuneration, or other commercial or operational requirements and which have a negative impact on our contractual relationship with you will only take effect if you expressly agree to them. This consent can be given by clicking a consent button in the change notification (email or pop-up when using our services) or by any other simple and transparent means provided by us. In the absence of consent, the contract shall remain unchanged and we shall be entitled to terminate the contract within the contractually agreed notice periods.
3. The text form also applies to any amendment to this formal clause. The precedence of individual collateral agreements remains unaffected.
4. The aforementioned deadlines do not apply and there is only a right to information about changes to the contract if the changes are necessary to avert an unforeseen and imminent danger in order to protect you from fraud, malware, spam, data protection violations, or other cybersecurity risks.

2. Both parties are entitled to transfer the contract to an affiliated company, a legal successor or a company that takes over the respective services. They shall inform each other of this in writing within the framework of the intended transfer.
3. Should any provision of these General Terms and Conditions be or become invalid or non-enforceable, the remaining provisions of these General Terms and Conditions shall remain unaffected, unless the omission of individual clauses would place one of the contracting parties at such an unreasonable disadvantage that it can no longer be expected to adhere to the contract.

Last updated: May 2025